Privacy Policy

We collect information you provide directly to us, as well as certain data automatically captured when you navigate our storefront:

Personal Information You Provide

• Contact & Identification Data: Full name, email address, and telephone/WhatsApp number necessary for order updates and delivery coordination.
• Delivery & Billing Address: Street address, city, district/governorate, building details, and postal information within Lebanon or abroad.
• Order & Transaction History: Records of products purchased, quantities, timestamps, transaction amounts, and delivery notes.
• Customer Inquiries & Feedback: Records of communications when you reach out via our contact form, email, or social media channels.

Automatically Collected Information

• Device & Connection Data: IP address, browser type, operating system version, time zone, and language preferences.
• Browsing Activity: Pages viewed, referring websites, search terms used within our store, and duration of visits.
• Cookies & Local Storage: Small text files placed on your browser to maintain your shopping cart contents and store session preferences.

We utilize the collected personal data exclusively for legitimate business and fulfillment purposes:

• Order Processing & Fulfillment: To process your orders, assemble your packages, and coordinate dispatch with our domestic delivery teams.
• Courier Coordination: To transmit necessary recipient details (name, address, telephone number) to our courier partners for timely door-to-door delivery.
• Customer Support: To respond to inquiries, handle replacement requests, track shipments, and assist with product recommendations.
• Storefront Optimization: To monitor website performance, enhance navigation speed, analyze product interest, and ensure mobile responsiveness.
• Fraud Prevention & Security: To detect and prevent suspicious transactions, unauthorized account access, and security threats.

Your financial security is critical. When paying online via debit or credit card, transactions are processed directly by certified, PCI-DSS compliant payment gateways utilizing 256-bit SSL encryption.

We respect your privacy and never sell, rent, or monetize your personal data to third-party advertisers or brokers. We only share essential information with verified service providers that help us deliver our products:

• Shopify Platform: Our online store is powered by Shopify, which provides secure cloud infrastructure, database hosting, and checkout software.
• Domestic Delivery Couriers: Trusted regional logistics companies in Lebanon that receive your shipping name, delivery address, and phone number to complete physical delivery.
• Legal & Regulatory Authorities: Only when strictly required by applicable Lebanese law, court order, subpoena, or governmental regulation.

Our website uses cookies and similar technologies to ensure seamless site functionality. These include:

• Essential Cookies: Required for the basic operation of the storefront, such as remembering your shopping cart items across different pages.
• Functional Cookies: Remember your site preferences, regional settings, and display modes.
• Analytical Cookies: Help us measure site visits, traffic sources, and customer journeys to refine our product availability and user experience.

You can instruct your web browser to reject cookies or notify you when a cookie is sent. However, certain parts of the shopping cart and checkout may not function properly without essential cookies enabled.

We implement comprehensive technical, administrative, and physical security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. All web communications are transmitted via Secure Sockets Layer (SSL) encryption.

We retain personal data relating to completed orders only for as long as necessary to fulfill order deliveries, handle potential warranties or replacements, comply with statutory tax and accounting obligations under Lebanese commercial regulations, and resolve any disputes.

Depending on your location and applicable data protection regulations, you have several rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You may ask us to update, amend, or correct incomplete or inaccurate contact and delivery details.
• Deletion: You may request that we erase your personal data from our active records, subject to ongoing legal or accounting requirements.
• Opt-Out: You can unsubscribe from any marketing communications at any time by contacting us directly.

To exercise any of these rights, please email our privacy team at info@realpro.com. We will process your request promptly.

REAL PRO does not knowingly collect or solicit personal data from children under the age of 18. If we discover that personal information from an individual under 18 has been collected without verifiable parental consent, we will promptly delete that data from our systems.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. Any modifications will become effective immediately upon posting to this page with an updated “Last Updated” timestamp. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us: